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FAQ’s

Want to know more about low-cost calls –
free at point of use?

Call us today on 0800 021 0090 or go to our Contact Us page
Or – check out these questions below

Q. Can I call anywhere in the world?Low cost reverse calls Free at the point of use
A. Yes, but check the cost with us first and we’ll set it up for you

Q. Can I change the destinations myself?
A. Yes, we provide you with a unique secure log in to your portal

Q. Does the service work 24/7?
A. Yes, definitely.

Q. Do I pay extra for calls during Peak Times of the day
A. No, all our rates are the same – day or night.

Q. What happens if I forget my password?
A: We take your security seriously.   To re-set your password, phone us on 0800 021 0090.  We’ll go through security with you.  You’ll need to be ready with –

  • Your individual CH4F number
  • your payment details
  • (preferably) your user name.

Q: If I call my CH4F number from somebody else’s phone, how does the person I’m calling know it’s me?
A: That’s easy!  Whichever phone is being used to make the call, your CH4F number always comes up.  Just make sure each of the contacts has the number saved in their phone.