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Terms and Conditions

TERMS & CONDITIONS

INTRODUCTION

This document “Terms & Conditions (T&C’s),” constitutes an agreement between CallHome4Free, (hereinafter called “the Company,” “we,” “our,” “us,” and/or words of a correlative or similar meaning, which may include but not be limited to all of its agents, assigns, and/or representatives) a United Kingdom corporation and the end-user (hereinafter called “the Customer,” “user,” “you,” “your,” and/or words of a correlative or similar meaning, which, for the purposes of this agreement means the person(s) identified in CallHome4Free ‘s account records as the person responsible for payment of all charges or any other person(s) and/or assigns, which represents that person(s).

The Company is a provider of international telecommunications services. This document provides an in-depth description of our limits, warranties, and acceptable use. In the event of ambiguity of between website information and this document, this document, “Terms & Conditions” dictates.

BY SIGNING UP, ENROLLING IN, USING, ENTERRING YOUR INFORMATION, AND/OR PAYING FOR THE SERVICE(S), YOU AGREE TO THE PRICES, CHARGES, AND THE TERMS OF THIS AGREEMENT. IF YOU DO NOT AGREE WITH THE PRICES, CHARGES, AND/OR TERMS OF THIS AGREEMENT, DO NOT USE THE SERVICES, AND CANCEL THE SERVICES DURING OUR NORMAL BUSINESS HOURS.

We may change the terms of this agreement from time to time, without prior notice to you. Notices of amendment(s) made to this agreement will be considered given and effective on the date that such amendment(s) are posted at CallHome4Free. Further, the agreement posted shall supersede all previously agreed to electronic and/or written Terms & Conditions.

ARTICLE 1- SERVICE

1.1          The Company provides Freephone numbers for use to forward to designated ring-to destinations on a Pay as you go Basis.

1.2          You acknowledge and understand that the Service provided you by CallHome4Free is not a traditional telephone service. Accordingly, the Service is subject to different regulatory treatment, which may differ from the regulatory treatment of traditional telephone services; such difference(s) may limit or otherwise affect your rights before telecom regulating agencies and/or departments and organizations.

1.3          The Company does not guarantee backup data for any voicemail message(s), fax data and/or transmission(s), voicemail greeting(s) or any other data/transmission(s) sent through its systems. It is possible to lose said data, and in such case, said data cannot be recovered; regardless of the circumstances surrounding such a loss, CallHome4Free shall not be held liable for any loss or harm resulting from your use of these optional services.

1.4          It is strongly recommended that you test the Services upon initial setup and periodically thereafter to ensure the Services are functioning to your satisfaction. Should you fail to properly test the Services as recommended, you do so at your own risk and you shall be the sole party responsible for any loss or damages.

1.5          The Service(s) provided to you by CallHome4Free stand independent of any third-party carrier(s) and/or other service provider(s) you may be using, or will use, in conjunction with our Service. This agreement applies only to those Services that are owned and managed by CallHome4Free. In no way does this agreement cancel or amend any existing agreement(s) you may already have in place, or will have, with any third-party carrier and/or service provider(s). Your agreement(s) with any and all third-party carrier(s) and/or other service provider(s) are between you and the third-party carrier(s) and/or other service provider(s). Such agreement(s) are NOT applicable to the Services provided to you by CallHome4Free. Further, CallHome4Free shall not be held liable for any action(s), or lack thereof, inadequacies and/or failures of any third-party carrier(s) and/or service provider(s) you use in conjunction with the Service. You agree that you are solely responsible for any and all fee(s) due to any and all third-party carrier(s) and/or other service provider(s) you use in conjunction with our Service.

ARTICLE 2- ACCOUNT OWNERSHIP

2.1          The owner of a CallHome4Free account is the person named as “Primary” contact in CallHome4Free’s account database. No other person or entity, named or unnamed, shall maintain ownership or rights to the account nor Service(s) provided therein.

2.2          You may not transfer ownership of your CallHome4Free account, nor the Services provided therein, to any party without the expressed consent of CallHome4Free.

2.3          In the event of a dispute regarding account ownership, CallHome4Free shall, in its sole discretion, determine the rightful owner.

ARTICLE 3-DIRECTORY LISTING/ PUBLICATION OF NUMBER(S)

3.1          We do not publish directories of any of the phone numbers owned and managed by CallHome4Free. Further, we will not assist you in publishing any of the phone number(s), provided you by CallHome4Free, in any directory.

3.2          It is possible for your phone number(s) to have been listed in a directory and/or on a website(s) or other publications at the request of the previous subscriber of your phone number(s); this factor is beyond our control and we shall not be held liable for any harm or loss resulting from such. If you receive phone calls from a previous subscriber’s callers, which is not uncommon, you should contact us immediately to cancel that phone number(s) and select a replacement phone number(s). Please note that you will not receive credit(s) for any such calls so it is in your best interest to contact us immediately to cancel the phone number(s).

3.3         CallHome4Free will not reimburse you, in any way, for any cost(s) associated with the publication of your CallHome4Free phone number(s). You are solely responsible for any costs, fees, damages and/or losses related to the publication of the phone number(s) we provide you.

ARTICLE 4- RESTRICTIONS ON USE

4.1          You agree to use the Service(s) provided you by CallHome4Free for legal and legitimate purposes. Unlawful, improper and/or illegitimate use will be defined by CallHome4Free or, any official government police agency, which notifies CallHome4Free of your unlawful use of the Service it provides to you.

4.2          You are liable for any and all content transmitted through the Service provide you by CallHome4Free. You are solely liable for the content of any and all transmissions sent through CallHome4Free systems as a result of your use of the Service, regardless of whether or not such content is solicited or unsolicited

4.3          You shall not use the Service provide you by CallHome4Free for transmitting obscene, fraudulent, harassing, infringing, libelous, or otherwise unethical content. Further, you shall not use the Service for distributing junk mail, chain letters, “spamming,” telephonic solicitations of any kind or nature, or other such communications or content, regardless of whether or not such content is solicited or unsolicited.

4.4          CallHome4Free reserves the right to restrict termination to certain geographical regions and/or certain special services hotlines at its sole discretion. Additionally, CallHome4Free reserves the right to refuse service to certain geographical regions at its sole discretion

4.5          CallHome4Free may immediately cancel your Service and repossess any and all phone number(s) associated with your account if/when your use of the Service(s) provided to you interfere in any way with CallHome4Free ‘s ability to provide Service(s) and products to its other customers.

4.6          Your use of the Service(s) provided you by CallHome4Free subjects you to any and all federal, state, and local laws within the fifty states of the Continental United Kingdom of America and/or any and all international laws and regulations.

4.7          Should your use of the Service(s) provided you by CallHome4Free be deemed of a fraudulent, unethical, or otherwise prohibited nature, by CallHome4Free, CallHome4Free reserves the right to immediately close your account, terminate all Service to it, and repossess and re-assign any and all phone number(s) associated with said account, and deem forfeit any remaining balance on your CallHome4Free account. CallHome4Free shall not be held liable for any harm or loss you experience as a result of such actions.

4.8          The Services may not be used to support a calling card platform of any kind.

4.9          Foreign carriers and/or regulatory agencies may impose, upon the end-to-end international service they provide, limitations, restrictions and/or cease entirely your ability to use the Service CallHome4Free provides you at anytime, without prior notice. In such case, you must conform to said limitations, restrictions and/or entire cessation of service by the foreign carriers and/or regulatory agencies

4.10        You are not authorized to charge services provided to you to the phone number(s) assigned to you by CallHome4Free and you may not request that any third-party service provider charge any such services to any number(s) provided you by CallHome4Free. Any such activity will constitute just cause for CallHome4Free to immediately cancel your Service and charge your credit/debit card for said charges. CallHome4Free shall not be held liable for any harm, loss or damages arising from such actions.

4.11        We may temporarily suspend and/or cancel Service to your account if you change your ring-to destination to a geographical region in which we prohibit termination. In such case, your account and phone number(s) will be disabled until your account is manually reviewed by our staff and/or cancelled entirely.

4.12        You agree to comply with all applicable foreign and domestic laws and rules and regulations regarding the transmission of technical data exported or imported from the United Kingdom to your ring-to destination country. Further, you agree to hold CallHome4Free harmless of any damages or liabilities, of any kind, related to your violation of UK and/or International laws, rules and/or regulations while you are a customer of CallHome4Free.

ARTICLE 5- REGISTRATION

5.1          When signing up for our Services you agree to furnish a true and accurate representation of your identity, contact information, and billing information; and at subsequent times at the request of CallHome4Free. If you provide false or misleading information, or if we have reason to believe that you have presented false or misleading information, we reserve the right to cancel your account, any Services related to your account, and refuse any and all of your current and future attempts to establish Service with us.

5.2          It is your responsibilities to enter the correct information when signing up CallHome4Free take no responsibility with wrong information i.e Phones numbers entered, email address. Please make sure you enter the correct email address, if you don’t then you will not receive your automated email once your registration has gone through.

5.3          If you attempt to sign up for an account that is affiliated, in any way, to an account that has been closed by our Legal Department, your request for Service will be denied and you will need to seek services elsewhere.

ARTICLE 6- REFUND POLICY

6.1        CallHome4Free will not issue a refund of the UNUSED portion of your CallHome4Free account balance.

6.2        If you make a payment to CallHome4Free, and CallHome4Free suspects that you are or have been associated with fraud using our Service, your payment will be deemed forfeit immediately upon receipt. Accordingly, you will not be eligible for a refund of monies paid to CallHome4Free. CallHome4Free shall not be held liable for any harm or loss resulting from such action.

6.3       No credit allowance(s)/refund(s) will be issued, whatsoever, for any of the following, including but not limited to: non-usage, interruption of service, hung call(s), misdialed call(s), or any other activity, which increases your call volume and/or account usage.

6.4        If you do not agree with a charge(s) to your account and/or credit/debit card, with respect to your account with CallHome4Free, you must notify us in writing both at info@ch4fltd.co.uk and at the address written below, within thirty (30) days of the disputed transaction, with details substantiating the request. If you fail to notify us, as outlined above, within the time frame specified above, you agree to waive any and all right(s) to contest the transaction(s) in question. In no way does a billing adjustment/refund request constitute just cause for any delay in payment of the full amount due. Should CallHome4Free find that the billing adjustment/refund request is warranted, CallHome4Free will issue a credit to your CallHome4Free account within thirty (30) days of said decision.

  • CallHome4Free
  • Unit 2 Tower Factory. Billing Department
  • Well Street
  • Finedon
  • Northamptonshire
  • United Kingdom, NN9 5JP

ARTICLE 7- CANCELLATION POLICY

7.1        You may cancel your account with CallHome4Free, via phone, during our normal business hours.

7.2        CallHome4Free reserves the right to discontinue furnishing Services to you, cancel your account, and/or block your access to our network and online interface, without incurring liability and without prior notice, if you breach any provision of this agreement in any way or if we deem such action necessary to protect us from fraud or otherwise protect our personnel, facilities or services. Without limitation, we may take any and all of the actions listed within this agreement at our sole discretion. Further, we reserve the right to suspend or discontinue service generally, at anytime, without prior notice.

7.3        If your account is cancelled, cancellation will take immediate effect. All Service(s) associated with your account will be immediately disabled and may not be available at a later date/time. Any and all phone number(s) associated with your account will be recycled back into our pool of available phone numbers for other customers to purchase. You will not be able to use any of the facilities and/or Services associated with your account after cancellation.

7.4       CallHome4Free does not have the ability to schedule cancellation for a future time/date.

7.5        Cancellation may be made by phone only (during our normal business hours). Please click on Contact Us for our contact information.

7.6        You understand that following the cancellation of your service, for any reason, your previously assigned phone number(s) may be re-assigned, immediately, to another customer. Further, you agree that CallHome4Free shall not be liable for any damages (including but not limited to consequential or special damages) arising out of any such re-assignment and you hereby waive any claims with respect to such re-assignment, whether based on contractual, tort or other grounds, even if CallHome4Free has been advised of the possibility of damages.

ARTICLE 8- OUR RIGHTS TO LIMIT OR TERMINATE SERVICE OR THIS AGREEMENT

8.1        CallHome4Free can, without prior notice, limit or terminate the Service(s) it provides to you for this or any other good cause, including but not limited to: (I) if you or any user of your CallHome4Free account: (a) breach this agreement in any way; (b) provide false or misleading information about your identity; (c) use our service in any way that disrupts our ability to provide Services to our existing customers; (d) use our service in any way that adversely affects our relationship with our vendors and/or our ability to offer Services to our future customers; (e) provide false or misleading credit and/or financial information to us; (f) become insolvent or go bankrupt; (g) are involved, either directly or indirectly, in any official police investigation CallHome4Free receives notification of; (h) constantly express your dissatisfaction with our Service and hinder, in any way, our ability to remedy any issues you may have with your Service (which may include, but is not limited to: constant phone calls and/or emails to us about the issues you have reported); (i) steal from us; j) interfere with our operations and/or network quality in any way; (k) refuse to pay when billed for service; (l) refuse to furnish information requested by us or present false or misleading information which is essential for billing purposes or for establishing your creditworthiness; (m) act in a manner that is threatening, harassing, obscene, or otherwise inappropriate and/or abusive towards our representatives; (n) use our services in a fraudulent manner with the intent to deceive; (o) have been given written notice of an outstanding balance owed to us yet your balance remains unpaid for twenty-nine (29) days; (p) were previously served with notice of your breach of this agreement, were allowed to and took corrective action, but thereafter engaged in the same breach activity or a new breach of this agreement; (q) act in a manner that hinders or frustrates any investigation by us or others having legal authority to investigate our legal obligations.

8.2        If you file for bankruptcy, our rights to limit and/or terminate your Service and/or this agreement shall be governed by bankruptcy law.

8.3        CallHome4Free may limit or terminate your Service as a result of any new governmental regulations and policies, whether domestic or international, which it must adhere to.

ARTICLE 9- WARRANTY DISCLAIMER

9.1        CallHome4Free WILL MAKE ALL REASONABLE EFFORTS, UNDER THE CIRCUMSTANCES, TO MAINTAIN ITS OVERALL NETWORK QUALITY. CallHome4Free MAKES NO WARRANTIES ABOUT THE SERVICE PROVIDED HEREUNDER, EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY WARRANTY OF MERCHANTIBILITY, COMPLETENESS, QUALITY, OR FITNESS FOR A PARTICULAR PURPOSE, TITLE OR NON-INFRINGEMENT, OR ANY WARRANTY ARISING BY USAGE OF TRADE, COURSE OF DEALING, OR COURSE OF PERFORMANCE. ACCORDINGLY, ALL SERVICES OFFERED BY CallHome4Free ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. NO CREDIT ALLOWANCES ARE PROVIDED FOR INTERUPTION OF SERVICE OF ANY KIND. IN NO EVENT SHALL CallHome4Free BE HELD LIABLE TO YOU NOR ANY THIRD PARTY FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, ACTUAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING, WITHOUT LIMITATION TO, DAMAGES FOR LOSS OF REVENUE, LOSS OF PROFITS, OR LOSS OF YOUR CLIENT(S) GOODWILL, ARISING IN ANY MANNER FROM THIS AGREEMENT AND OR THE PERFORMANCE OR NONPERFORMANCE HEREUNDER. NEITHER PARTY SHALL BE HELD LIABLE FOR ANY DELAY OR FAILURE IN PERFORMANCE OF ANY PARTY OF THIS AGREEMENT, OTHER THAN FOR ANY DELAY OR FAILURE IN AN OBLIGATION TO PAY MONEY, TO THE EXTENT SUCH DELAY OR FAILURE IS CAUSED BY FIRE, FLOOD, EXPLOSION, ACCIDENT, WAR STRIKE, EMBARGO, GOVERNMENTAL REQUIREMENT, CIVIL OR MILITARY AUTHORITY, ACT OF GOD, INABILITY TO SECURE MATERIALS OR LABOR, OR ANY OTHER CAUSES BEYOND THEIR REASONABLE CONTROL. ANY SUCH DELAY OR FAILURE SHALL SUSPEND THIS AGREEMENT UNTIL THE FORCE MAJEURE CEASES AND THE TERM SHALL BE EXTENDED BY THE LENGTH OF THE SUSPENSION. THIS AGREEMENT SUPERCEDES ANY AND ALL PRESENT AND FUTURE AGREEMENTS MADE BETWEEN YOU AND CallHome4Free WITH RESPECT TO QUALITY, UP-TIME, RELIABILTY, AND GENERAL PERFORMANCE. CallHome4Free DOES NOT WARRANTY THE RELIABILTY, UP-TIME, QUALITY, AND GENRAL PERFORMANCE OF THE SERIVCE IT PROVIDES TO YOU. FURTHER, CallHome4Free MAKES NO WARRANTY THAT THE SERVICE(S) IT PROVIDES TO YOU WILL BE UNINTERRUPTED.

ARTICLE 10- PROPRIETARY

10.1        CallHome4Free maintains exclusive ownership of the service interest and title, including but not limited to all of its trademarks, copyrights and other intellectual property. Additionally, CallHome4Free maintains sole and exclusive ownership of the all telephone numbers and/or fax numbers managed by CallHome4Free’s system, voicemail services offered through CallHome4Free, fax services offered through CallHome4Free and all technologies and software it creates. Any and all rights not expressly stated herein are retained by CallHome4Free.

10.2        We reserve the right not to disclose our carrier/supplier information to you.

ARTICLE 11- COMMUNICATIONS

11.1        Notices are given by CallHome4Free via email, by a general posting on the CallHome4Free website and/or via telephone. CallHome4Free reserves the right to determine which method of communication it employs to communicate with you.

11.2        CallHome4Free will make all reasonable efforts to deliver email notifications to you regarding the status of your account. It is beyond our control if you do not receive the communications we attempt to deliver to your email address. CallHome4Free shall not be liable for any harm or loss resulting from the suspension, repossession and/or re-assignment of your assigned phone number(s) and/or cancellation of your account because you did not receive our email communications. Further, we may change or cease entirely all notifications at anytime without prior notice.

11.3        When contacting us via email, voicemail, or postal mail, we ask that you allow at least 24 business hours, from the time we receive your inquiry, to receive a response from us. Occasionally, response times may be greater, depending on the volume of communications we receive from our other customers. All communications we receive are handled in the order in which they were received. If you do not receive a response within 24 business hours, we strongly recommend that you contact us by phone (during our normal business hours) to have your concerns addressed; if you fail to make such contact, in such case, you do so at your own risk and your matter will remain in the queue until it is handled by our support staff.

11.4        When communicating with us via phone you may be asked to verify your account number, the name on file for your account, and the full billing address you provided; if you are unable to verify this very basic information our support staff will be unable to assist you. We ask that you please call back when you have this information available.

ARTICLE 12- PRIVACY

12.1        In cooperation with any official investigation, we may disclose any and all of the information we maintain on record for your account, to any police agency, legal entity, and/or any other third party, which issues us a subpoena(s), search warrant(s), court order(s), or any other official demand(s) for information we maintain on record for your account. In the event that we receive a subpoena(s), search warrant(s), court order(s), and/or any other official demand(s) for information we maintain on record for your account, we reserve the right to immediately cancel your Service, repossess and re-assign any phone number(s) associated with your account and block your access to our website. CallHome4Free shall not be held liable for any harm or loss arising from such.

12.2        We may monitor your use of the Service we provide you for violations of this TOS agreement. We may take all necessary actions, we deem fit, if we suspect a breach of this agreement or if think it necessary to protect us from imminent harm or loss.

12.3        During the term of this Agreement, Customer grants the Company a license to use the Customer’s name and logo, if applicable, in the Company’s promotional material to advertise that the Customer is a client of the Company. The Company agrees that it shall not share, sell, trade, barter, or offer for free the use of the Customer’s name, logo, and affiliate data to any other individual, corporation, or entity that is not owned in whole or in part by the Company.

12.4        In an effort to protect our subscribers from credit/debit card fraud, CallHome4Free actively analyzes all new accounts and existing accounts to identify and block individuals suspected of fraud from using our Service now and in the future. We may share this data (including, but not limited to, IP addresses, email addresses, the credit/debit card number(s) used, etc.) with third-party payment processors and/or Law Enforcement agencies in an effort to reduce fraud.

ARTICLE 13- BINDING AGREEMENT

13.1        This is a binding agreement. All parties named herein agree to be bound by the terms of this agreement for the life of this agreement.

13.2        You may not transfer your rights and/or obligations under this agreement without the expressed prior written consent of CallHome4Free.

ARTICLE 14- HEADINGS OF NO FORCE OR EFFECT

14.1        The headings throughout this agreement are intended for reference only and have no effect or bearing on the meaning of any provision listed herein.

ARTICLE 15- INDEMNIFICATION

15.1        You shall defend, indemnify, and hold harmless CallHome4Free, its officers, directors, employees, and agents from any breach of this Agreement, use of Customer’s account or in connection with the placement or transmission of any message, information, software or other content using the Services. CallHome4Free shall be defended by attorneys of their choice at Customer’s expense.

ARTICLE 16- SEVERABILITY

16.1        Should any parts of this agreement be legally declared invalid or unenforceable, all other parts of this agreement will remain valid and enforceable. In such a case, said invalidity or non-enforceability will not invalidate or render unenforceable any other portion of this agreement.

ARTICLE 17- ADDITIONAL PROVISIONS

17.1        Should a problem/issue arise with the Service you must notify us immediately so that we may remedy, to the best of our ability, the problem/issue you are having with the Service; if we are unable to remedy the problem you are having with the Service you will be offered a replacement phone number(s), at an equal or greater monthly cost. If you opt not to take the replacement phone number(s), you may continue to use the problematic Service at your own risk.

17.2        You are responsible for reviewing the TOS available on the CallHome4Free website for any amendments to this agreement and/or our rates and/or other amendments to our Service. Your continued use of the Service, after CallHome4Free’s posting of any amended version of its TOS, rates, and/or modifications to its Service, constitutes your acceptance and agreement with any and all amendments made and such modifications/amendments supersede any previous agreements between you and CallHome4Free.

17.3        As we are a UK-based company, we observe all UK national holidays. During such times, our offices will be closed; our regular business hours will resume following the holiday period. If you have in inquiry during a period in which our offices are closed, please send us an email at info@ch4fltd.co.uk or call us on the next business day following the holiday period.

17.4        Should you violate any term(s) of this agreement, CallHome4Free reserves the right to immediately cancel all Service(s) it provides to you.

17.5        You promise that you are of legal age to enter into this agreement and that you fully understand and fully agree with all of its terms and conditions.

17.6        ALL content on this site is copyright protected and may not be reproduced, adopted, or transmitted without the prior written consent of CallHome4Free.

17.7        This constitutes the entire Terms & Conditions agreement between the parties named herein and this agreement may only be amended by CallHome4Free.

ARTICLE 18- COLLECT CALL AND OPERATOR SERVICES

18.1         Our Services do not support collect calls or operator services.